About CCC

The Centralized Command Centre (CCC) currently operated at 18th Floor Menara Bank Rakyat Shah Alam, No.1 Jalan Indah 14/8, Seksyen 14, 40000 Shah Alam, Selangor Darul Ehsan. The Centre is fully equipped with CCTV which linked to the GPS trackers of the lorries compactors and Armrolls (Rolls-On-Roll-Off) vehicles. CCC runs by six (6) well- trained Personnel to handle complaints. It was established in July 2016 with the objectives to :

  • Monitor the turnaround time for all domestic waste collections, bulk waste collection and public cleansing services.
  • Attend, compile, assess and review complaints on garbage collections from the public, stakeholders, PBTs etc.
  • Analyse and summarize data on complaints received from complainants for submission to Municipalities.